Conversation Intelligence – WHAT, WHY and HOW

Sales in 2015 is not sales in 2020. Conversation Intelligence promises to make your sales organization more successful through conversations. What does the term Conversation Intelligence mean? Wondering how it benefits your business and drives up sales? Or you want to know how it actually works? Let’s dive in.

Anchoring a continuous improvement process in sales

Conversation Intelligence creates transparency about what has been said, helps you to identify success factors within your sales process, and consistently applies best practices. No more and no less.

Have you always wondered what your top performers do differently? No more wondering, Conversation Intelligence provides the answers. Which pitch works best? Conversation Intelligence provides the answers! Based on past conversations, you can continuously learn to do better in the future.

Better meeting rate and higher closing rate = more deals

Increase your conversion rate through better conversations.

With Conversation Intelligence, inadequate objection handling, and poor messaging are a thing of the past because you learn more with every conversation you have. Analysable, structured data is generated from your conversations, which allows you to identify successful conversation tactics. Furthermore, real-time conversation support allows the direct application of these conversation tactics.

What is the perfect way to start a conversation? Which pitch guarantees the highest level of success? How should you handle a specific objection? These are a few of the questions Conversation Intelligence can provide answers to.

Also, when talking to prospects, your employees must be able to put themselves in the shoes of their conversation partner, understand problems, answer questions about the product, overcome objections, and at the same time be able to document everything. Even more important of course is the fact that they have to sell!

A clear conversation structure and efficient documentation reduce the “mental load” of your employees and allow them to focus on what truly matters: listening, responding to their counterpart, and selling!

Increased information quality for higher closing rates

Who doesn’t know it? One hour of conversation, four key points of documentation on a piece of paper. Automated, structured documentation not only makes your employees’ work easier but also increases both the quality and the quantity of information from a call.

The documentation effort for each employee is reduced, transcripts and notes can be saved in the CRM by the push of a button. This is how structured data emerges from your conversations.

This doesn’t only ensure adequate preparation for follow-up meetings but also enables detailed conversation analyses and traceable contact histories. Gaps for a successful conclusion can thus be identified and systematically closed. The quality of information from sales talks significantly increases thereby improving the closing rates, most especially with long sales cycles.

Increase in team performance

How sustainable are analog training measures? Right. Once heard, already forgotten. Conversation Intelligence bundles the know-how of all employees and makes it easily accessible. The effect? The whole team can learn from the top performers and finally be on the same level. Furthermore, new employees can be trained significantly faster and made “sales-ready”.

The technology behind Conversation Intelligence

Conversation Intelligence opens the “black box” of sales. The structured data from the documentation creates unprecedented transparency about success factors in your sales. The knowledge that was previously only stored in the head of an individual employee can now be made accessible to your entire team.

Furthermore, many activities related to sales calls are automated. Conversations are supported in real-time by intelligent playbooks and this gives your sales reps structure and orientation. The conversations are documented and analyzed. Furthermore, important information is systematically collected and automatically passed on to the linked CRM.

Anchoring a continuous improvement process in sales

Conversation Intelligence creates transparency about what has been said, helps you to identify success factors within your sales process, and consistently applies best practices. No more and no less.

Have you always wondered what your top performers do differently? No more wondering, Conversation Intelligence provides the answers. Which pitch works best? Conversation Intelligence provides the answers! Based on past conversations, you can continuously learn to do better in the future.

Better meeting rate and higher closing rate = more deals

Increase your conversion rate through better conversations.

With Conversation Intelligence, inadequate objection handling, and poor messaging are a thing of the past because you learn more with every conversation you have. Analysable, structured data is generated from your conversations, which allows you to identify successful conversation tactics. Furthermore, real-time conversation support allows the direct application of these conversation tactics.

What is the perfect way to start a conversation? Which pitch guarantees the highest level of success? How should you handle a specific objection? These are a few of the questions Conversation Intelligence can provide answers to.

Also, when talking to prospects, your employees must be able to put themselves in the shoes of their conversation partner, understand problems, answer questions about the product, overcome objections, and at the same time be able to document everything. Even more important of course is the fact that they have to sell!

A clear conversation structure and efficient documentation reduce the “mental load” of your employees and allow them to focus on what truly matters: listening, responding to their counterpart, and selling!

Increased information quality for higher closing rates

Who doesn’t know it? One hour of conversation, four key points of documentation on a piece of paper. Automated, structured documentation not only makes your employees’ work easier but also increases both the quality and the quantity of information from a call.

The documentation effort for each employee is reduced, transcripts and notes can be saved in the CRM by the push of a button. This is how structured data emerges from your conversations.

This doesn’t only ensure adequate preparation for follow-up meetings but also enables detailed conversation analyses and traceable contact histories. Gaps for a successful conclusion can thus be identified and systematically closed. The quality of information from sales talks significantly increases thereby improving the closing rates, most especially with long sales cycles.

Increase in team performance

How sustainable are analog training measures? Right. Once heard, already forgotten. Conversation Intelligence bundles the know-how of all employees and makes it easily accessible. The effect? The whole team can learn from the top performers and finally be on the same level. Furthermore, new employees can be trained significantly faster and made “sales-ready”.

The technology behind Conversation Intelligence

Conversation Intelligence opens the “black box” of sales. The structured data from the documentation creates unprecedented transparency about success factors in your sales. The knowledge that was previously only stored in the head of an individual employee can now be made accessible to your entire team.

Furthermore, many activities related to sales calls are automated. Conversations are supported in real-time by intelligent playbooks and this gives your sales reps structure and orientation. The conversations are documented and analyzed. Furthermore, important information is systematically collected and automatically passed on to the linked CRM.

Anchoring a continuous improvement process in sales

Conversation Intelligence creates transparency about what has been said, helps you to identify success factors within your sales process, and consistently applies best practices. No more and no less.

Have you always wondered what your top performers do differently? No more wondering, Conversation Intelligence provides the answers. Which pitch works best? Conversation Intelligence provides the answers! Based on past conversations, you can continuously learn to do better in the future.

Better meeting rate and higher closing rate = more deals

Increase your conversion rate through better conversations.

With Conversation Intelligence, inadequate objection handling, and poor messaging are a thing of the past because you learn more with every conversation you have. Analysable, structured data is generated from your conversations, which allows you to identify successful conversation tactics. Furthermore, real-time conversation support allows the direct application of these conversation tactics.

What is the perfect way to start a conversation? Which pitch guarantees the highest level of success? How should you handle a specific objection? These are a few of the questions Conversation Intelligence can provide answers to.

Also, when talking to prospects, your employees must be able to put themselves in the shoes of their conversation partner, understand problems, answer questions about the product, overcome objections, and at the same time be able to document everything. Even more important of course is the fact that they have to sell!

A clear conversation structure and efficient documentation reduce the “mental load” of your employees and allow them to focus on what truly matters: listening, responding to their counterpart, and selling!

Increased information quality for higher closing rates

Who doesn’t know it? One hour of conversation, four key points of documentation on a piece of paper. Automated, structured documentation not only makes your employees’ work easier but also increases both the quality and the quantity of information from a call.

The documentation effort for each employee is reduced, transcripts and notes can be saved in the CRM by the push of a button. This is how structured data emerges from your conversations.

This doesn’t only ensure adequate preparation for follow-up meetings but also enables detailed conversation analyses and traceable contact histories. Gaps for a successful conclusion can thus be identified and systematically closed. The quality of information from sales talks significantly increases thereby improving the closing rates, most especially with long sales cycles.

Increase in team performance

How sustainable are analog training measures? Right. Once heard, already forgotten. Conversation Intelligence bundles the know-how of all employees and makes it easily accessible. The effect? The whole team can learn from the top performers and finally be on the same level. Furthermore, new employees can be trained significantly faster and made “sales-ready”.

The technology behind Conversation Intelligence

Conversation Intelligence opens the “black box” of sales. The structured data from the documentation creates unprecedented transparency about success factors in your sales. The knowledge that was previously only stored in the head of an individual employee can now be made accessible to your entire team.

Furthermore, many activities related to sales calls are automated. Conversations are supported in real-time by intelligent playbooks and this gives your sales reps structure and orientation. The conversations are documented and analyzed. Furthermore, important information is systematically collected and automatically passed on to the linked CRM.

Anchoring a continuous improvement process in sales

Conversation Intelligence creates transparency about what has been said, helps you to identify success factors within your sales process, and consistently applies best practices. No more and no less.

Have you always wondered what your top performers do differently? No more wondering, Conversation Intelligence provides the answers. Which pitch works best? Conversation Intelligence provides the answers! Based on past conversations, you can continuously learn to do better in the future.

Better meeting rate and higher closing rate = more deals

Increase your conversion rate through better conversations.

With Conversation Intelligence, inadequate objection handling, and poor messaging are a thing of the past because you learn more with every conversation you have. Analysable, structured data is generated from your conversations, which allows you to identify successful conversation tactics. Furthermore, real-time conversation support allows the direct application of these conversation tactics.

What is the perfect way to start a conversation? Which pitch guarantees the highest level of success? How should you handle a specific objection? These are a few of the questions Conversation Intelligence can provide answers to.

Also, when talking to prospects, your employees must be able to put themselves in the shoes of their conversation partner, understand problems, answer questions about the product, overcome objections, and at the same time be able to document everything. Even more important of course is the fact that they have to sell!

A clear conversation structure and efficient documentation reduce the “mental load” of your employees and allow them to focus on what truly matters: listening, responding to their counterpart, and selling!

Increased information quality for higher closing rates

Who doesn’t know it? One hour of conversation, four key points of documentation on a piece of paper. Automated, structured documentation not only makes your employees’ work easier but also increases both the quality and the quantity of information from a call.

The documentation effort for each employee is reduced, transcripts and notes can be saved in the CRM by the push of a button. This is how structured data emerges from your conversations.

This doesn’t only ensure adequate preparation for follow-up meetings but also enables detailed conversation analyses and traceable contact histories. Gaps for a successful conclusion can thus be identified and systematically closed. The quality of information from sales talks significantly increases thereby improving the closing rates, most especially with long sales cycles.

Increase in team performance

How sustainable are analog training measures? Right. Once heard, already forgotten. Conversation Intelligence bundles the know-how of all employees and makes it easily accessible. The effect? The whole team can learn from the top performers and finally be on the same level. Furthermore, new employees can be trained significantly faster and made “sales-ready”.

The technology behind Conversation Intelligence

Conversation Intelligence opens the “black box” of sales. The structured data from the documentation creates unprecedented transparency about success factors in your sales. The knowledge that was previously only stored in the head of an individual employee can now be made accessible to your entire team.

Furthermore, many activities related to sales calls are automated. Conversations are supported in real-time by intelligent playbooks and this gives your sales reps structure and orientation. The conversations are documented and analyzed. Furthermore, important information is systematically collected and automatically passed on to the linked CRM.

Learn more with every conversation

The starting point is always the conversation. It is supported by intelligent playbooks and can be conducted by telephone or video conference.

The software enables structured and efficient documentation of the conversation during the call.

The software automatically forwards the acquired data to the linked CRM system and this saves employees from laborious detailed work while saving valuable time in the stressful everyday sales routine.

Thanks to the structured documentation, all information is already adequately stored and ready for analysis. Filtering out relevant insights and results from A/B tests are done in a matter of seconds.

Learn more with every conversation

The starting point is always the conversation. It is supported by intelligent playbooks and can be conducted by telephone or video conference.

The software enables structured and efficient documentation of the conversation during the call.

The software automatically forwards the acquired data to the linked CRM system and this saves employees from laborious detailed work while saving valuable time in the stressful everyday sales routine.

Thanks to the structured documentation, all information is already adequately stored and ready for analysis. Filtering out relevant insights and results from A/B tests are done in a matter of seconds.

Learn more with every conversation

The starting point is always the conversation. It is supported by intelligent playbooks and can be conducted by telephone or video conference.

The software enables structured and efficient documentation of the conversation during the call.

The software automatically forwards the acquired data to the linked CRM system and this saves employees from laborious detailed work while saving valuable time in the stressful everyday sales routine.

Thanks to the structured documentation, all information is already adequately stored and ready for analysis. Filtering out relevant insights and results from A/B tests are done in a matter of seconds.

Learn more with every conversation

The starting point is always the conversation. It is supported by intelligent playbooks and can be conducted by telephone or video conference.

The software enables structured and efficient documentation of the conversation during the call.

The software automatically forwards the acquired data to the linked CRM system and this saves employees from laborious detailed work while saving valuable time in the stressful everyday sales routine.

Thanks to the structured documentation, all information is already adequately stored and ready for analysis. Filtering out relevant insights and results from A/B tests are done in a matter of seconds.

Would you like to learn more about Conversation Intelligence?

Conversation Intelligence helps your entire sales organization

Sales Reps

Your sales reps are the ones who work with the software and actively integrate it into their daily workflow. It supports them during sales meetings and facilitates preparation and follow-up. With the help of this technology, your employees can fully concentrate on their sales calls and have a clearer structure without being distracted by secondary activities such as documentation.

Managers / Sales Leaders

With the data obtained from the conversations, you can systematically identify areas that need improvement. At the same time, you always have an overview of the current pipeline all thanks to the comprehensible contact histories, identify gaps and systematically close deals.

At the push of a button, you can track the performance of your team, providing you with a valid basis on which you can develop your team in a targeted manner.

Conversation Intelligence helps your entire sales organization

Sales Reps

Your sales reps are the ones who work with the software and actively integrate it into their daily workflow. It supports them during sales meetings and facilitates preparation and follow-up. With the help of this technology, your employees can fully concentrate on their sales calls and have a clearer structure without being distracted by secondary activities such as documentation.

Managers / Sales Leaders

With the data obtained from the conversations, you can systematically identify areas that need improvement. At the same time, you always have an overview of the current pipeline all thanks to the comprehensible contact histories, identify gaps and systematically close deals.

At the push of a button, you can track the performance of your team, providing you with a valid basis on which you can develop your team in a targeted manner.

Take your sales team to a whole new level with Conversation Intelligence

Keep an eye on your pipeline with traceable contact histories

Identify best practices for your sales calls

Make data-driven decisions in sales

Reduce the onboarding time for new employees

Document your conversations comprehensively and without additional effort

Find the right messaging for each target group

Take your sales team to a whole new level with Conversation Intelligence

Keep an eye on your pipeline with traceable contact histories

Make data-driven decisions in sales

Document your conversations comprehensively and without additional effort

Identify best practices for your sales calls

Reduce the onboarding time for new employees

Find the right messaging for each target group

Would you like to learn more about Conversation Intelligence?

Two different approaches to Conversation Intelligence

Focus

Identification and direct application of best practices

Identification of coaching and training measures

How?

Intelligent Playbooks provide structure and orientation for conversations. Concrete assistance is given on how to act during a conversation. At the same time, structured data is generated through efficient documentation.

The software runs in the background during the call and records the entire conversation. The data is collected without the employee actively using the software. No concrete assistance is given during the call.

Goal

The aim is to learn systematically from previous conversations and to make the accumulated knowledge easily accessible to all employees to put to use.

The collected data can be used to identify patterns in good conversations and to make recordings of “good” conversations available to all team members for training and coaching purposes.

Advantages

  • You receive structured data from which you can derive and apply knowledge
  • Compliant with GDPR
  • Implementation is easy because sales reps do not actively work with the software during a call
  • A large amount of data is collected

Disadvantages

  • To realize the full potential, your employees must actively use the software
  • A lower amount of data
  • Unstructured data that makes systematic learning difficult
  • Not compliant with GDPR

Two different approaches to Conversation Intelligence

Focus

Identification and direct application of best practices

Identification of coaching and training measures

How?

Intelligent Playbooks provide structure and orientation for conversations. Concrete assistance is given on how to act during a conversation. At the same time, structured data is generated through efficient documentation.

The software runs in the background during the call and records the entire conversation. The data is collected without the employee actively using the software. No concrete assistance is given during the call.

Goal

The aim is to learn systematically from previous conversations and to make the accumulated knowledge easily accessible to all employees to put to use.

The collected data can be used to identify patterns in good conversations and to make recordings of “good” conversations available to all team members for training and coaching purposes.

Advantages

  • You receive structured data from which you can derive and apply knowledge
  • Compliant with GDPR
  • Implementation is easy because sales reps do not actively work with the software during a call
  • A large amount of data is collected

Disadvantages

  • To realize the full potential, your employees must actively use the software
  • A lower amount of data
  • Unstructured data that makes systematic learning difficult
  • Not compliant with GDPR

Two different approaches to Conversation Intelligence

Focus

Identification and direct application of best practices

Identification of coaching and training measures

How?

Intelligent Playbooks provide structure and orientation for conversations. Concrete assistance is given on how to act during a conversation. At the same time, structured data is generated through efficient documentation.

The software runs in the background during the call and records the entire conversation. The data is collected without the employee actively using the software. No concrete assistance is given during the call.

Goal

The aim is to learn systematically from previous conversations and to make the accumulated knowledge easily accessible to all employees to put to use.

The collected data can be used to identify patterns in good conversations and to make recordings of “good” conversations available to all team members for training and coaching purposes.

Advantages

  • You receive structured data from which you can derive and apply knowledge
  • Compliant with GDPR
  • Implementation is easy because sales reps do not actively work with the software during a call
  • A large amount of data is collected

Disadvantages

  • To realize the full potential, your employees must actively use the software
  • A lower amount of data
  • Unstructured data that makes systematic learning difficult
  • Not compliant with GDPR

Two different approaches to Conversation Intelligence

Focus

Identification of coaching and training measures

How?

The software runs in the background during the call and records the entire conversation. The data is collected without the employee actively using the software. No concrete assistance is given during the call.

Goal

The collected data can be used to identify patterns in good conversations and to make recordings of “good” conversations available to all team members for training and coaching purposes.

Advantages

  • Implementation is easy because sales reps do not actively work with the software during a call
  • A large amount of data is collected

Disadvantages

  • Unstructured data that makes systematic learning difficult
  • Not compliant with GDPR

Focus

Identification and direct application of best practices

How?

Intelligent Playbooks provide structure and orientation for conversations. Concrete assistance is given on how to act during a conversation. At the same time, structured data is generated through efficient documentation.

Goal

The aim is to learn systematically from previous conversations and to make the accumulated knowledge easily accessible to all employees to put to use.

Advantages

  • You receive structured data from which you can derive and apply knowledge
  • Compliant with GDPR

Disadvantages

  • To realize the full potential, your employees must actively use the software
  • A lower amount of data

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Stilfser-Joch-Straße 15
81547 München

Phone: +49-89-64963674
Email: info@bao-solutions.com

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